FAQs - ChipTronicX

Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept payments via major credit and debit cards, net banking, and UPI.

Do you provide a Cash on Delivery (COD) service?

We do not support Cash on delivery. we understand that some of the customers may feel it unsafe to transact on ChipTronicX website. We assure you that your transactions are 100% secured. The major reasons for us not supporting CoD are the following.

We are not a marketplace platform, we are a single-seller website. Marketplaces like Amazon and Flipkart have to provide services like CoD to ensure that customers are safe from fraudulent sellers. For your order on ChipTronicX, we are solely responsible for fulfillment and we make sure that we provide up-to-the-mark service to our customers.
We use 3rd party courier services. Unlike Amazon / Flipkart, we can not have our own logistics network and we rely on 3rd party courier services like BlueDart, DTDC, etc to deliver your orders. These courier companies charge a good commission amount for CoD orders. The fees charged by courier companies for CoD usually range from Rs. 50-200 for each order which makes shipping too costly for small items of values under Rs. 1000. Instead of giving that commission to courier companies, We rather give that price benefit to our customers, who believe in our services.
To avoid non-serious customers. We started providing CoD services briefly once. Our experience was quite bad as many people just placed orders for products they were not actually interested to purchase and they refused to take the delivery. In such cases, the parcel is sent back to us by shipping service and we still have to pay courier charges. As we were getting too many such orders, we decided to put a stop to CoD orders.
Business is mutual trust. As we are a single seller online store, we understand the consequences of poor quality service. We can not afford to lose your trust. So, give us a chance to gain your trust.

Is it safe to shop on your website?

Yes, shopping on our website is safe and secure. We use industry-standard encryption technology to protect your personal and payment information.

Do you offer a warranty on products?

What is your return policy?

We have a hassle-free return policy. Please refer to our Return & Refund Policy page for detailed information.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can use this tracking number to track your order on our website or the courier company’s website.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our Shipping policy page for more information.

Can I cancel my order?

You can cancel your order before it is shipped. Once the order is shipped, cancellation may not be possible. Please contact our customer support team for assistance. Please refer to our Shipping policy page for more information.